Eurotext Translations is proud to announce that it has recorded strong results from its six-monthly 10/11 Customer Satisfaction Survey, with an overall rating of 95% for customer satisfaction.
Having successfully entered its third year of ISO 9001:2008 and EN 15038:2006 certification, Eurotext Translations feel these achievements reflect its committment to delivering the very highest standards to clients over the past 20+ years.
Eurotext is delighted to announce that it has successfully renewed its certification for the two international quality standards: ISO 9001:2008, as well as EN 15038:2006, the only quality standard designed specifically for the translation services industry. Annual NSAI surveillance audits were conducted across the organisation in February 2011, and we are very pleased to be entering our third year with full ISO 9001 and EN 15038 certification.
ISO 9001:2008 specifies the requirements for a quality management system where an organisation must demonstrate its ability to consistently provide product that meets customer and applicable statutory and regulatory requirements. Its objective is to enhance customer satisfaction through effective application of the system, including continuous improvement of the system and the assurance of conformity to customer and applicable statutory and regulatory requirements.
Created by the European Committee for Standardisation (CEN), EN 15038:2006 is the only quality standard designed specifically for the translation services industry. It specifies best practices and requirements for translation and localisation processes, the qualification of language professionals and the contractual framework with the customer.
Dun Laoghaire, County Dublin, Ireland – January 4th, 2010
After 15 years operating from premises in Pearse Street, Dublin, 2010 sees Eurotext opening the New Year from brand new offices in Dun Laoghaire, County Dublin.
In keeping with this fresh start to the new decade, Eurotext is pleased to announce that it has successfully completed annual NSAI surveillance audits conducted across the organisation in late December 2009 for the two international quality standards, ISO 9001:2008 and EN 15038:2006 – the only quality standard designed specifically for the translation services industry.
Eurotext also recorded strong results from its six-monthly 09/10 Customer satisfaction survey with an overall rating of 98% for Customer satisfaction and an 8% point increase in the “Very Satisfied” category compared with the Quarter 1 09/10 survey.
Jennifer Walsh, CEO of Eurotext Translations commented “These results reconfirm Eurotext’s commitment to delivering high-quality process-driven solutions to our customers, whilst ensuring that Eurotext continues to provide a strong financial solution in the current global environment. Eurotext Translations is strongly committed to our clients’ global success and our clients’ feedback is our most valuable asset and one Eurotext constantly builds on to continually improve our processes, products and support.”
About Eurotext Translations
Eurotext Translations is a leading provider of professional translation and linguistic services, delivering high-quality, cost-effective language solutions to dynamic multinational companies and organisations throughout Europe, USA and Asia. Our international team of experts work together to provide the quality you expect of a global translation partner with the attention to detail you deserve. Since it was founded in 1989, Eurotext Translations has differentiated itself through its dedicated customer focus. Our team at Eurotext believes passionately in identifying customers' language needs, and matching these requirements with the most appropriate linguistic team, developing products and services to meet those needs.
For more information, please contact:
Unit 4, Adelphi House
Upper George’s Street
+ 353 1 7096400
Eurotext Translations, a leading provider of professional translation and linguistic services to
multinational companies and organisations, today confirmed that it has been certified to two
world-class quality standards: ISO 9001:2008 and EN 15038:2006.
Eurotext Translations has been committed to delivering the very highest standards to clients for over 20 years. To achieve this, Eurotext has enhanced an already rigorous quality management system to meet ISO 9001:2008 and EN 15038:2006 requirements, attaining certification for the provision of translation; web, software and multimedia localisation; linguistic testing; and multilingual copy-editing, desktop publishing, print management and consultancy services.